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Customer Care / FAQ / Q&A
a) Items

  • Select your items from TWL Website / use your own items
  • Quantity
  • Colour

b) Submit your Final Artwork with highest solution file

  • For best results : Ai, PDF, PSD
  • Acceptable : JPG, JPEG, PNG, EPS
  • Name List : Microsoft Word, Microsoft Excel

c) Logo Placement : Example only

d) Pricing ( * Related to production per unit of time using and final artwork ) 

  • Items / Apparels is based on quantity, sizes, complextion of design ( custom made ), etc
  • Embroidery based on the logo design, stitch count, size, complexity, colours, etc.
  • Heat Press is based on the logo design, number of colours, size, etc.
  • Packing
  • Courier

e) Other Services
  • Normal Embroidery ( Satin, Tatami, Running Stitch )
  • 3D Foam Embroidery
  • Glow in the Dark
  • Reflective
  • Light Change
  • Warm Change
  • Dye Sublimation
  • 3D Puff Heat
  • Heat Transfer
  • Embroidery Patches ( Applique )
  • Iron On Badges
  • Vinyl Sticker Embroidery

f) Confirmed Order
  • For general orders, we accept online transfer or visit our shop to pay cash.
  • Confirm order with deposit 50% of the quotation sum ( attach receipt details ) before we start processing the order.
g) Customise Bulk Order MOQ 20pcs
  • After 50% Deposit, sample to read or preview to confirm or else, production will not start without client approval.
  • Embroidery on fabric just to preview as we can change or edit the logo if have any changes without spoiling the cap.
  • After approval from client, will straight to embroidery on cap.